North Willow

Frequently Asked Questions

We currently offer shipping services across Canada on all orders — no minimum purchase required.

You can track your order by entering the tracking number you received from us on the "TRACK YOUR ORDER" page. Once you’ve entered the number and clicked "TRACK," you will see the status of your order.

Yes, once you've placed your order, a confirmation will be sent to your email inbox. If you don’t see it, feel free to reach out to our customer service team, we’re happy to help you right away.

Email: support@northwillow.ca

Your checkout is secure and encrypted. We accept PayPal, Visa, Mastercard, Maestro, American Express, JCB, Discover, Diners Club, Google Pay and Apple Pay.

You have the right to return your order within 30 days of receipt, provided the item is unused and in its original packaging. Please contact us before initiating a return. We offer a 30-day return period and a refund processing time of up to 10 business days.

FREE SHIPPING

Enjoy free shipping on every order — fast, reliable, and with no hidden fees.

EASY RETURNS

Shop with confidence. If it’s not the right fit, our hassle-free returns make it simple to send it back.

SECURE PAYMENT

Your security is our priority. Every payment is fully encrypted and 100% protected.

Customer service

Real people, ready to help. Reach out anytime at support@northwillow.ca— we’re here to make your experience effortless.

Customer Service

Personal support, always

From styling questions to order support, our team is here for you.
Monday to Friday: 9:00 AM – 5:00 PM
( GMT-04:00)

✉️ support@northwillow.ca

Support Information

North Willow is operated by Guanxuan Limited, a company registered in Hong Kong. Our headquarters are located in Hong Kong. Customer support is provided in English through our Canada-based business support email support@northwillow.ca

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