PAYMENT POLICY

At North Willow, we strive to provide you with a smooth and secure checkout experience. Below you will find all important information regarding accepted payment methods and their processing.


Accepted Payment Methods

We offer the following secure payment options:

  • PayPal
  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Apple Pay
  • Google Pay

All of the above payment methods are available to you during checkout.


Payment Processing

Payment processing is handled by our payment service provider OceanPayment. Your payment data is processed in accordance with the highest security standards (PCI-DSS).

  • The full amount is charged at the time of order.
  • All transactions are processed in CAD.
  • Your payment method is charged immediately upon order confirmation.

Security of Your Payment Data

North Willow uses SSL encryption (Secure Socket Layer) to ensure the confidentiality of your personal and payment data during transmission. Your credit card information is processed exclusively by our payment service provider and is not stored by us.


Invoicing

After successful payment, you will receive an order confirmation via email to the address you provided. The invoice is included with your order and also sent via email.


Payment Questions

If you have any questions about payment methods, completed transactions, or issues with your payment, please contact our customer service team.


Company Information

Company Name: Guanxuan Limited
Trade Name: North Willow
Representative: Deng Guanxuan
Company Registration Number: 80778439
Email Address: poppylanelve@gmail.com
Phone: +1 2765192079
Registered Company Address: Rm B, Unit 9, 7/F, Wah Shing Centre, No. 11 Shing Yip Street, Kwun Tong, Hong Kong
Warehouse Address: 125 Edgeware Road, Brampton, Ontario, Canada


Customer Service

Opening Hours:
Monday to Friday: 09:00 – 17:00 CT (GMT-06:00)
Saturday, Sunday and Public Holidays: Closed

We strive to respond to all inquiries within 1 business day.