SHIPPING POLICY

At North & Willow, we aim to provide a smooth and transparent shipping experience for all customers across Canada.

Order Processing

Order Cut-Off Time:
22:00 (Central Time – GMT-06:00)

Orders placed before the daily cut-off time are processed within:

Processing Time:
1–2 business days (Monday–Friday)

Orders placed after the cut-off time will begin processing on the next business day.

Delivery Information

Estimated Delivery Time:
5–8 business days (Monday–Friday)

Total Estimated Delivery Time:
(Order processing + shipping) 6–10 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, including courier operations, peak seasons, weather conditions or customs processing.

Shipping Origin

Products are shipped from our fulfilment warehouse located in China.

Warehouse location:
Room B104, Kaicheng High-Tech Park, No. 11 Jiali Road, Dalang Street, Longhua District, Shenzhen, Guangdong Province, China 518109

Shipping Costs

We currently offer:

Free Standard Shipping

No additional shipping fees apply.

Shipping Carriers

Orders may be delivered using trusted logistics providers and local delivery partners depending on destination and availability.

Examples include:

Canada Post
Purolator
DHL
YunExpress
Local postal carriers

Carrier selection may vary depending on destination and operational requirements.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Tracking details may take up to 48 hours to become active after shipment.

Customs & Import Charges

International orders may be subject to customs procedures depending on local regulations.

All Canadian orders are shipped DDP (Delivered Duty Paid). All applicable import taxes and customs duties are covered by us. You will not be charged any additional fees upon delivery.